La vendita online non è ancora attiva. Stiamo completando l’apertura dello shop: le condizioni descritte in questa pagina valgono a partire dal primo ordine.
Per informazioni e acquisti scrivici a info@ischiathermae.com oppure usa la pagina Contatti.
Shipping & Returns
Shipping free on all orders over €49,00. For smaller orders, a fixed charge of €5,90. Delivery throughout Italy in 2–5 working days.
Dispatch times
Orders received before 12:00 on working days are prepared and handed to the courier within 1–2 working days. Gli ordini ricevuti il venerdì pomeriggio, nel weekend o nei giorni festivi vengono evasi il primo giorno lavorativo successivo. Dopo la spedizione riceverai una email con il numero di tracciamento.
Delivery costs and times
| Destination | Cost | Estimated time |
|---|---|---|
| Italia — ordini ≥ €49 | Free | 2–5 working days |
| Italia — ordini < €49 | €5,90 | 2–5 working days |
| Europe (EU zone) | €12,00 | 5–10 working days |
Delivery times are indicative and may vary depending on the destination and on seasonal peaks (Christmas, Black Friday and so on).
Couriers we use
Shipments within Italy are handled by selected express couriers (BRT, SDA, GLS or DHL depending on the area). The courier used is named in the dispatch email.
What to do if your parcel does not arrive
- Check the tracking through the link you received by email.
- Check whether the courier has left an attempted-delivery notice.
- Contattaci a info@ischiathermae.com quoting your order number: we will open a case with the courier within 24 hours.
Returns policy
Hai 14 days from receiving the product to request a return, with no need to give a reason.
How to make a return
- Send an email to info@ischiathermae.com with the subject “Return order #[order number]”.
- Tell us which products you wish to return and why.
- We will reply within 24 hours with the return instructions.
- Imballa i prodotti con cura e spedisci all’indirizzo che Ti comunicheremo.
Refund
Once the return has been received and checked, the refund is issued within 14 days to the same payment method used for the purchase. Return shipping costs are borne by the customer, except where the product is faulty or we have made a mistake.
Products that cannot be refunded
- Sealed products opened after delivery, for reasons of hygiene (art. 59, letter e, Italian Legislative Decree 206/2005).
- Partially used products (except in the case of a manufacturing defect).
- Products damaged through the customer’s own fault.
Faulty or incorrect products
Se hai ricevuto un prodotto difettoso, danneggiato o diverso da quello ordinato, contattaci entro 48 hours from delivery at info@ischiathermae.com, attaching photographs of the product and of the packaging. We will arrange a replacement or a full refund at no extra cost.
Contact
Email: info@ischiathermae.com · Tel: +39 081 987562 · +39 338 3109599
Available Monday to Friday, 9:00–18:00.
