Dispatch times

Orders received before 12:00 on working days are prepared and handed to the courier within 1–2 working days. Orders received on Friday afternoon, at the weekend or on public holidays are dispatched on the next working day. Once your order has been sent you will receive an email with the tracking number.

Delivery costs and times

Destination	Cost	Estimated time
Italy — orders ≥ €50	Free	2–5 working days
Italy — orders < €50	€5,00	2–5 working days
Europe (EU zone)	€12,00	5–10 working days
Rest of the world	€20,00	10–20 working days

Delivery times are indicative and may vary depending on the destination and on seasonal peaks (Christmas, Black Friday and so on).

Couriers we use

Shipments within Italy are handled by selected express couriers (BRT, SDA, GLS or DHL depending on the area). The courier used is named in the dispatch email.

What to do if your parcel does not arrive

• Check the tracking through the link you received by email.
• Check whether the courier has left an attempted-delivery notice.
• Contattaci a info@ischiathermae.com quoting your order number: we will open a case with the courier within 24 hours.

Returns policy

Hai 14 days from receiving the product to request a return, with no need to give a reason.

How to make a return

• Send an email to info@ischiathermae.com with the subject “Return order #[order number]”.
• Tell us which products you wish to return and why.
• We will reply within 24 hours with the return instructions.
• Imballa i prodotti con cura e spedisci all’indirizzo che Ti comunicheremo.

Refund

Once the return has been received and checked, the refund is issued within 14 days to the same payment method used for the purchase. Return shipping costs are borne by the customer, except where the product is faulty or we have made a mistake.

Products that cannot be refunded

• Sealed products opened after delivery, for reasons of hygiene (art. 59, letter e, Italian Legislative Decree 206/2005).
• Partially used products (except in the case of a manufacturing defect).
• Products damaged through the customer’s own fault.

Faulty or incorrect products

Se hai ricevuto un prodotto difettoso, danneggiato o diverso da quello ordinato, contattateci entro 48 hours from delivery at info@ischiathermae.com, attaching photographs of the product and of the packaging. We will arrange a replacement or a full refund at no extra cost.

Contact

Email: info@ischiathermae.com  ·  Tel: +39 081 987562  ·  +39 338 3109599
Available Monday to Friday, 9:00–18:00.